Items are sold in first come first serve basis. In cases where your purchased item is out stock, first we apologize for that. We may ask if you want to exchange with another item or a full refund will be given.
Frequently Asked Questions
Please allow 4-15 weeks for our tailor to complete your costume order. This could be longer in busy season like Chinese New Year, Christmas and Halloween. However, certain anime or universal characters may also be available for rental or purchase at our shop, so feel free to come and see yourself 🙂
We ship within 1-2 business days after confirming your order payment on Paypal.
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You may cancel any order within 24 hours after order, via written email to firstname.lastname@example.org. After 24 hours, your order will be processed therefore no cancellation allowed.
Starting 2016, we have ceased the newsletter system.
When you ready for checkout, you will need to create one by filling out your personal information. The next time you want to buy, just use your previous login account.